Integrated Office Solutions (IOS) delivers proactive managed IT services
designed to keep your systems running efficiently and securely — 24/7.
From NOC/SOC network monitoring and patch management to remote support
and IT consulting, our team provides the expertise, insight, and reliability
modern organizations depend on.
Our professional services team will guide you through the process and help you implement an enterprise-level cloud architecture. Our Network Engineering team will assist you with the design, integration, implementation, migration, and training. Our team will guide the design, implementation, and deliver of a total solution tailored to your organization.
Our field engineers will work closely with the customer to resolve all technical issues that impact your operations. Our techs analyze the problem, identify the cause, and prepare a fix to remediate the issue. Our technical professional not only prepare a fix but take the next step in preventive maintenance, install security patches, and updates to bring the O/S up-to-date with the latest vendor release.
Our experienced help desk support team works closely with the customer to resolve the issue over the phone. If escalation is needed, they will open a case that will allow the triage manager to prioritize the case based on the severity and the impact on the customer’s operations. A more experienced engineer will be assigned to analyze the problem, identify the root cause, and devise a resolution. Our SLA is based on 24hr resolution.
Our NOC/SOC support center provides proactive monitoring and network security management. We utilize a comprehensive set of AI tools and technologies to track and monitor network activity 24/7. Our security center monitors threat detection, anomalies, data access, vulnerabilities, pin holes, end-points, malware, ransomware, and all know cyber threat to analyze the attack surface, identify the intruder, then block and remediate the threat to safeguard the organization.
Our network infrastructure support services focus on the physical network, Layer 1. Layer 1 is the network backbone hardware, cabling, equipment, servers, storage, routers, firewalls, switches, controllers, wireless devices, PA systems, and audio devices. Our certified network engineers are experienced in a broad range of technologies. Our mission is to be able to help the customer with a broad range of technical issues. Over the past 25 years we have been given rave reviews about the quality services we provide. See our gallery for customers’ reviews and comments.
IOS delivers proactive monitoring,
reliable support, and end-to-end
managed IT services designed to
keep your business connected and secure.
Integrated Office Solutions, Inc (IOS) is a Systems Integrator and Information Technology Solutions Provider. Incorporated in the State of Georgia in 1993 – IOS has become one of the leading providers of Cisco network infrastructure and IP technology.
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